When you place an order, you’re bound by the terms and conditions as outlined below.
Pricing and Information
Prices displayed are correct at time of entry, and what the law calls an "invitation to treat". You cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake. Under law, a retailer is entitled to decide the price they want to charge for for goods. Visit http://www.tradingstandards.gov.uk/advice/consumer-advice.cfm for more information from Trading Standards.
If by mistake we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to proceed with the order. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.
In the same way you don't have to buy goods from anyone, a retailer is under no obligation to sell you anything.
Website Registration
To purchase from our website, you can choose to setup a user account. This is simple to do, allows you to keep track of your purchases, and ensures a positive buying experience.
You will need to enter a valid email address which we can contact you on, and provide a password. We ask you to keep this secure - our team do not have access to see this. If you forget your password, you can reset it.
Delivery
Delivery should be fast, easy and hassle-free. Orders placed after Friday PM, during the weekend or on a Bank Holiday will be subject to a slight delay as we do not open on Monday. Once an order is placed, and an item has been dispatched, you will receive a Dispatch email. This will give you your delivery tracking number (where applicable).
For more information on delivery options and timescales please see our Delivery Information page.
Payment Methods
We accept all major Credit and Debit cards including Visa, MasterCard, Visa Debit, UK Maestro and Switch, and Visa Electron. We also accept PayPal. Please ensure your PayPal account is connected to a debit card to prevent any delays shipping your order.
For some orders we offer Klarna pay 30 days, an option to pay for your order later interest-free. Access to Klarna credit is subject to checks and Terms and Conditions from Klarna B.V.
Currency
We display our prices in British Pounds. We also display currency conversion for Euros, US Dollars and Swedish Korona. Converted prices are estimates only and the amount charged to your card may be different to the amount displayed due to currency fluctuations. We only bill in Pounds, and we recommend you use a free-free credit card.
Order Cancellations
An order cancellation can only take place if an item has not been despatched. If an item has been despatched in good faith, this will then be classed as a return. Should you wish to cancel your order, please contact us immediately.
Once a refund has been processed, please allow 3-5 days for funds to show in your relevant account.
Unwanted Items
If you wish to return any unwanted items that have already been dispatched, you must do this within 30 days of receiving the goods. You will be required to pay any return postage costs. The goods must be returned and received in original condition with original packaging, and fit for resale. You have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products. Please make sure that your return package is packed and sealed securely. We recommend the use of an insured parcel service. Please retain proof of postage as we cannot issue refunds for items we do not receive. For further information, visit our Returns policy.
Discount and Voucher Codes
On occasion, we may offer a discount on your order or certain items using a discount or voucher code. These codes are applicable for online transactions only and cannot be used in conjunction with any other offer. We reserve the right to end or extend these promotions at any time and without notice.
Discount codes are only available to retail customers choosing to purchase one or more items. Voucher codes may not be used against wholesale, bulk-purchasing or any re-sale environment. A fair usage policy may be implied.
Minimum Purchase Discounts
Occasionally we offer larger discounts on orders with a minimum quantity, this is defined by either number of items in the basket, or basket value. For clarity we'll do our best to display the terms of any associated discounts on any promotional email or campaign, however terms and exclusions can be found noted with the code.
Payments
When you place an order with us we charge your card for the value of your order, this is called 'Authorise and Charge' this is common for online retailers.
Special Orders
A special order is one where we order the product in from the manufacturer. Items of this type will incur restocking costs.
VAT Rateable Items
Prices on our website are displayed with VAT included (currently 20%) which is chargeable for orders to the UK and Europe. Children's clothing and skates are VAT-free and our prices reflect this.
Our Contact details: Please be advised that both our stores are closed on a Monday.
Al's Skate Shop (Blackpool)
1 & 2 Spen Business Park
Asworth Road
Blackpool
FY4 5LP
United Kingdom
Phone: 01253 838899
Al's Skate Shop (Deeside)
Deeside Leisure Centre
Chester Road West
Queensferry
Flintshire
CH5 1SA
United Kingdom
Phone: 01244 637180
Al's Skate Shop Blackpool, Al's Skate Shop Deeside, and online purchases made at alsskateshop.co.uk are all trading styles of Al's Skate Shop Ltd.
Company No. 08215770
VAT Registration No. 144409424
Our Registered Office (not for returns)
Beckett House, Wyfrefields, Poulton Le Fylde, Lancashire, FY6 8JX